Reception Cover – Citizen Information Tallaght

Operate the switchboard: answer phones; record details for follow-up consultations with information officers

Manage reception: interact with clients; manage queues; set client expectations regarding wait times
Provide simple non-confidential information and advice at reception.
Assist callers in scheduling appointments with relevant clinics (e.g., FLAC, Local specialist clinics)
Prevent overcrowding at reception
Support staff in the interview rooms
Support volunteer staff
Input information into CIS data collection systems
Monitor reception emails when directed
Report on Social Policy issues
Handle administrative tasks: mail shots, photocopying, recording incoming and outgoing post, Scheme Worker rota, collect customer feedback (surveys, comment cards, etc.)
Ensure the Citizens Information Service has an adequate stock of the publications, information leaflets, application forms etc.
Assisting the Development Manager with office work
Attend regular team meetings
Perform duties as assigned by the Development Manager

Please note that training is an integral part of the CE programme and must be undertaken. If interested in this vacancy please contact your local Intreo office.